How to Make Customer Service Roles Alluring to Millennials
Are you skeptical about hiring millennial employees to work in customer service roles? A recent article, 3 Tips for Hiring Millennials to Work in Customer Service, by Rieva Lesonsky disagrees with the conventional Millennial worker perception. Millennials are often seen as entitled, spoiled and hard to work with. Most business owners believe there is no way to convince them to take lowly entry level customer service role. Here are some tips about Millennials working in customer service roles.
- Meaningful and distinctive job
Concentrate on how customer service jobs fit into the bigger goals of your company in team office space, such as improving the customer experience, making your business best-in-class, helping the company grow and helping people feel good about your products and services.
Tip: Emphasize that customer service jobs play an iimportant role in your company’s success; it is the façe of the company.
- Financial security
A recent study found that 70 percent of fresh college grads say stability and security is what they want most from a job in staffed flexible offices. In fact, stability is more important than salary in selecting a first job, survey respondents say. Benefits, such as a 401(k) or other retirement savings plan, matter to this age group, too.
Tip: Offer good compensation packages.
- Career advancement
You’ll have an edge in hiring them in small office space Orlando if you can show that you promote from within and how entry-level customer service roles can lead to more responsibility, either in customer service or other roles. Since customer service is often seen as a short-term job, it’s essential to describe that it actually has a career path and what it can lead to.
Tip: Show them that customer service jobs are stepping stone to a more promising career.
Applying these tips will give you convincing power to win millennial workers to your customer service positions.
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